SHIPPING POLICY
At Allora, we aim to deliver a smooth and reliable shipping experience so you can start enjoying your products as soon as possible. Please review the information below to understand how our shipping process works. If you have any questions, we’re here to help.
Processing Time
Orders are processed within 1–2 business days from the time of purchase.
Business days are Monday–Friday, excluding weekends and public holidays.
During busy seasons, holidays, or promotional events, processing times may be slightly extended.
Shipping Rates & Delivery Times
We currently offer standard international shipping to most countries.
Estimated delivery times to the UK, EU, and US:
7–12 business days
Shipping costs:
Free shipping on all orders
No additional handling fees
Please note: delivery estimates may vary slightly based on your region.
Tracking Information
At this time, we do not provide an online tracking system for orders.
Our logistics partners operate a bulk-tracking fulfillment process, which allows us to keep costs low and offer free shipping.
We are actively working to implement a customer-facing tracking solution, and it will be introduced soon.
If you have questions about the status of your order, please contact us and we will assist you promptly.
Shipping Delays
While we work with reliable carriers, delays can occasionally occur due to circumstances beyond our control, including:
Customs inspections
Weather conditions
High seasonal demand
Carrier operational delays
If a significant delay occurs, we will support you in resolving it.
Incorrect or Incomplete Addresses
Please ensure your shipping address is accurate at checkout.
We are not responsible for orders shipped to incorrect or incomplete addresses.
If you submitted an incorrect address, contact us immediately.
If your order has not yet been dispatched, we will attempt to correct it.
Missing or Lost Packages
If your order has not arrived within the estimated delivery timeframe, please reach out to our support team.
We will:
Review the shipment status with our logistics provider
Investigate potential carrier issues
Provide support and next steps
If a parcel is confirmed lost or damaged, we will work with you to resolve the situation fairly.
Returns & Exchanges
For returns, replacements, or exchanges, please refer to our Return Policy.
Need Help?
For assistance with shipping, orders, or general support, please contact us at:
Our team is happy to assist you.