At Allora, we stand behind the quality of our products and want every customer to be fully satisfied with their purchase. If something arrives damaged, defective or incorrect, we will make it right.

1. Damaged or Defective Items

If your order arrives damaged or unusable, please contact us within 7 days of delivery.

To process your request quickly, please provide:

• A clear photo or video of the issue

• A brief description of the problem

• Your order number

Depending on the situation, we will offer a replacement or refund.

For partially damaged packaging or minor cosmetic issues that do not affect product function, partial refunds may apply.

2. Lost or Missing Shipments

If your order has not arrived within 30 days (UK) or 45 days (international), please reach out to us and we will investigate.

If confirmed lost, we will issue a replacement or full refund.

Please note:
If tracking shows “Delivered” but you cannot locate the package, we recommend checking with neighbours or your local postal office before contacting us.

3. Incorrect or Incomplete Addresses

Please ensure your shipping information is correct at checkout.
We are unable to issue refunds for:

• Incorrect or incomplete addresses

• Failed delivery due to missing information

If the package is returned to us, we may be able to reship it (shipping fees apply).

4. Change of Mind / Buyer’s Remorse

We currently do not accept returns or refunds for:

• Change of mind

• Unwanted items

• Wrong colour ordered

This is because our products ship directly from our fulfillment facilities and cannot be restocked.

5. Order Cancellation

Orders can be cancelled only before they are processed.
Once processing begins, we cannot cancel the order.

6. Returns

In some cases, a return may be requested to verify an issue.
If required, we will provide the return address and instructions.

Please do not ship items back without contacting us first.

7. International Orders

International shipping times may vary due to customs and local postal processing.
We are not responsible for taxes, duties, or fees charged by local authorities.

Need Help?

If you have questions about your order, contact our support team:

📩 Email: allora_service@outlook.com

We’re always happy to help.