Frequently Asked Questions

1. What makes the Allora brush different from regular brushes?
The Allora brush uses a twist-clean mechanism that lifts trapped hair from the bristles in seconds, reducing mess and saving time. It is designed for everyday use, works on most hair types, and prevents bristle damage from manual cleaning.

2. Can I choose the color of my brush?
Yes, all single and bundle options allow you to select your preferred colors before checkout (subject to stock availability).

3. Do you ship internationally?
Yes, we ship to most countries worldwide. Delivery times will vary depending on location. Customs fees, duties, and taxes are the responsibility of the customer.

4. How long does shipping take?
UK orders typically arrive in 7–12 business days.
International orders usually take 10–18 business days, depending on location and customs processing.

5. How long does order processing take?
Orders are processed within 1–2 business days (Monday–Friday).
During peak periods, processing may take slightly longer.

6. Will I receive a tracking number?
Our tracking system is currently being upgraded.
In the meantime, you may not receive real-time tracking information, but you will receive notifications when your order is dispatched.

7. What if my order is lost or delayed?
Delays can occur due to uncontrollable factors such as shipping carrier issues, customs, or weather.
If you believe your parcel is significantly delayed, contact us at:
allora_service@outlook.com

8. What is your return policy?
We accept returns for unused items in their original packaging within 14 days of delivery.
To start a return, email: allora_service@outlook.com

9. Can I change or cancel my order after placing it?
We can only cancel or modify orders if they are still in processing.
If your order has already shipped, changes cannot be made.

10. Is the brush suitable for all hair types?
Yes, the Allora brush is designed for straight, wavy, curly, and thick hair.
It detangles without excessive pulling and helps reduce breakage.

11. Do you offer free shipping?
Yes, we offer free shipping on all orders. Free shipping will not be available only in an odd occasions.

12. How do I contact customer support?
Email: allora_service@outlook.com
We typically respond within 24–48 hours.